Privacy policy
Last Updated: 2/23/2026
Inner Echo (“we,” “our,” or “us”) operates this website and store (the “Services”). Our store is hosted on Shopify, which enables us to sell our products and process transactions securely.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our Services.
By using our Services, you agree to the practices described below.
Personal Information We Collect
We may collect the following categories of personal information:
1. Contact Information
Name, billing address, shipping address, email address, and phone number.
2. Payment Information
Payment details are processed securely through Shopify and its payment providers. We do not store full credit card numbers.
3. Account Information
Username, password, preferences, and order history if you create an account.
4. Order & Transaction Information
Products viewed, added to cart, purchased, returned, or exchanged.
5. Communications
Messages you send us through email or contact forms.
6. Device & Usage Data
IP address, browser type, device information, and how you interact with our website. This data may be collected using cookies and similar technologies.
How We Collect Information
We collect personal information:
- Directly from you (when you place an order, sign up, or contact us)
- Automatically through cookies and website analytics
- From Shopify and trusted service providers that help us operate the store
How We Use Your Information
We use your personal information to:
Fulfill Orders
Process payments, ship products, send order confirmations, and manage returns.
Improve Our Store
Understand how customers use our site and improve performance and experience.
Marketing
Send promotional emails or ads (you can unsubscribe anytime).
Security & Fraud Prevention
Protect our business and customers from fraudulent activity.
Legal Compliance
Comply with applicable laws and enforce our policies.
How We Share Information
We may share personal information with:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and fulfillment partners
- Analytics providers
- Marketing platforms (for advertising and email campaigns)
These providers only receive the information necessary to perform their services.
We may also disclose information if required by law or to protect our rights.
Shopify’s Role
Our store is powered by Shopify. Shopify may process certain personal information to operate and improve the platform.
To learn more about how Shopify handles data, visit:
https://privacy.shopify.com
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site performance
- Show relevant advertisements
You can control cookie settings through your browser.
Your Rights
Depending on where you live, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Request data portability
- Opt out of certain advertising uses
To exercise your rights, contact us at:
We will respond within a reasonable timeframe as required by law.
Data Security
We use industry-standard security measures through Shopify and our service providers. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain personal information as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal information from minors.
International Transfers
Your information may be processed in countries outside your own. Where required, appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.
Contact Us
For questions about this Privacy Policy:
hello@innerecho.co
We typically respond within 1–2 business days.