FAQs
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1. What materials are your T-shirts and hoodies made from?
T-Shirts: Our T-shirts are made from soft, lightweight, breathable fabric with a smooth feel. Solid colors are 100% cotton, while heather colors use cotton/polyester blends.
Hoodies: Our hoodies feature comfortable midweight fleece with a soft, brushed interior. They're made from cotton blends designed to provide warmth without excessive weight. Fabric composition may vary by color.
2. How do your T-shirts and hoodies fit?
T-Shirts: Modern unisex retail fit with a slightly longer body. Size up for a looser fit.
Hoodies: Classic unisex fit with relaxed, dropped shoulders and a ribbed waistband that gathers at the waist.
Sizing Tip: Check the size chart and compare the chest width and body length with something you already own before ordering.
3. How long does shipping take?
Every item is made to order.
Production: Usually 2–5 business days.
Shipping: Once shipped, delivery usually takes 3–7 business days within the U.S.
Tracking is emailed as soon as your order ships.
4. Do you accept returns or exchanges?
Because each item is made to order, we’re unable to accept returns or exchanges due to sizing or preference.
If your order arrives damaged, defective, misprinted, or incorrect, we’ll make it right with a replacement or refund.
Please contact us within 30 days of delivery with your order number and photos of the issue.
5. Where are your products made?
Our shirts and hoodies are printed to order in the United States through trusted production partners.
We use premium blanks and professional DTG printing to keep quality consistent from order to order.
6. Will the design fade or crack?
Our designs are printed using professional DTG printing, which applies the ink directly into the fabric for a soft, durable finish.
With proper care, the print should hold up well through regular wear and washing without the cracking or peeling common with vinyl-style prints.
7. How should I wash my apparel?
For best results with both T-shirts and hoodies:
- Machine wash cold, inside out, with similar colors.
- Tumble dry low or hang dry.
- Do not bleach or dry clean.
- Do not iron directly over the print.
- Avoid high heat to help preserve the fabric and design.
These steps help maintain the fit, fabric, and print quality over time.
8. Do you ship internationally?
At this time, we ship within the United States only.
We hope to offer international shipping in the future.
9. Can I change or cancel my order?
Contact us within 1 hour of purchase if you need to make a change or cancel.
We’ll do our best to help, but once an order has entered production, it can no longer be changed or canceled.
For help, email hello@innerecho.co as soon as possible.
10. Where is Inner Echo based?
Inner Echo is an independent Michigan-based apparel brand.
Our products are printed to order in the U.S. through trusted production partners.
11. Why is your apparel made to order?
Every Inner Echo item is printed specifically for your order, rather than pulled from large batches of pre-made inventory.
This allows us to offer more designs and colors while reducing unnecessary inventory and overproduction.
12. How does the $20 store credit work?
Spend $125 or more and get $20 in Inner Echo store credit after your order is fulfilled (shipped).
Your credit is sent by email, expires after 30 days, and can’t be combined with other discount codes.
Free shipping still applies on qualifying orders.
13. How can I contact support?
Email us at hello@innerecho.co, or use our contact form to send us a message.
We typically reply within 1–2 business days.